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Limagrain vacancy search engine

APPLICATION SUPPORT ANALYST


Vacancy details

General information

Organisation

Limagrain is an agricultural co-operative owned by French farmers and an international seed group. It has almost 9,000 employees of 80 different nationalities, working in 57 countries.

Focused on the genetic progress of plants, Limagrain breeds, produces and sells field seeds, vegetable seeds and agri-food products. Thanks to its recognized brands, Limagrain is now the world's leading non-agrochemical company, the world's leading vegetable seed company and the second largest French industrial producer of bakery products.

Joining Limagrain means taking on widescale challenges: creating tomorrow's seeds to ensure they are ever more efficient, supporting agricultural production models so they are more positive for the environment and society in general, and imagining food that is a source of life and pleasure.

From the seed onwards, joining Limagrain means taking practical action today for the agriculture and food of tomorrow. Each year, nearly 300 new varieties of cereals and vegetables are created, 20 million euros are dedicated to preserving biodiversity and 16% of our turnover is invested in research.
Joining us means being guided by our purpose, namely cooperating for the progress of agriculture, everywhere, for everyone.
www.limagrain.com - #Limagrain  

Reference

2020-5714  

Company

GROUPE LIMAGRAIN

Position description

Function

SUPPORT FUNCTIONS - IT

Employment Type

Regular Full Time

Main Goal

The project?

Within Limagrain IT in the Infrastructures and Operations department, you will be involved in the management and follow-up of application incidents for the SAP4HANA solution deployed in our Business Units, more particularly on the MM SD module (Sales and Shipments / Inventory and Purchasing Management).

Job description

Your missions?

You will be in charge of:

• The management of incidents assigned to the application support team
• Support for users of newly deployed applications
• The transfer of knowledge concerning the technical solutions deployed to customers

Ticket resolution
• Assist and troubleshoot users
• Participate and contribute to the resolution of critical incidents (Crisis cells)

Continuous improvement and problem solving
• Contribute to decision making in problem solving or project phases
• To be a driving force for proposals within the framework of continuous improvement processes
• Ensure a good feedback to the customer on the incident or request created
• Define and write procedures to improve the efficiency of the support service (Level 1, operations and Level 2)

Participation in IT projects
• Contribute to the build-to-run of projects
• Validate the operating and technical documentation necessary for its activity

Profile


Is this offer for you?
• You have a 4/5 years higher education degree in IT or business with 3 years of experience in a similar position or a 2/3 years higher education degree with 5 years of experience?
• You are familiar with ITIL standards and Windows operating systems and databases?
• You have a good knowledge of the SAP solution?
• You have a good knowledge of business activities and applications?
• You are recognized for your sense of customer service, your ability to prioritize, your rigor and your oral and written communication skills?

Position localization

Job location

Europe, France, Auvergne, Puy de Dôme (63)

Location

15 route d'ennezat, chappes

Candidate criteria

Minimum level of education required

Short-cycle tertiary education

Specific expertise

Information Technology

Minimum level of experience required

5 years or more

Languages

  • English (3 - Professional)
  • French (3 - Professional)