Limagrain Group, a global leader in seeds and cereal products, is looking for an IT Support and Development Manager to join the Information Systems Department (ISD). You will be part of the IT department of the Field Crops division. You will join a dynamic and innovative environment and will be responsible for IT support for BSA Europe.

As an IT Support and Development Manager, your main responsibilities will be as follows:

Management:

- Hierarchical supervision and management of a team of developers working on integration solutions (Talend ETL) and ERP solutions (SAP ABAP).
- Functional supervision of external resources complementing internal teams.

Contract Management: Leading and managing support teams for Application Maintenance (TMA) and Operational Maintenance (TME) within your scope.

Supervision and Team Management: Managing and coordinating technical and functional support teams to ensure effective user assistance (hierarchical and/or transversal management).

Incident Management: Overseeing the management of incident tickets, ensuring their quick and effective resolution.

Planning and Coordination: Planning and coordinating support activities to meet user needs while respecting business activity schedules.

Training and Development: Ensuring continuous training and skill development for team members.

Process Optimization: Analyzing results and optimizing support procedures to improve service efficiency.

Resource Management: Allocating and managing resources to meet support demands.

Interdepartmental Collaboration: Working closely with other departments to ensure a consistent and positive user experience.

Knowledge Base: Managing, creating, and maintaining documentation to facilitate user support.

Reports and Analysis: Creating reports to evaluate support service effectiveness and identify areas for improvement.

Business Continuity and Recovery: Contributing to and participating in crisis management phases in case of application unavailability within your scope.

We are looking for a candidate with the following skills:

- Team Management: Ability to motivate, train, and supervise a technical support team, ensuring cohesion and collective performance.
- Communication: Ability to communicate clearly and effectively with users, internal teams, and external stakeholders.
- Customer Orientation: Strong customer service skills to understand and meet user needs while maintaining a high level of satisfaction.
- Problem Solving: Ability to manage and resolve conflicts within the team or with users in a constructive and professional manner.
- Influence: Ability to assert ideas, principles, and interests in a given situation.

Personal qualities are equally important for this position.

In this regard, you demonstrate:

- Rigor and Method
- Communication
- Adaptability

This is a permanent position (CDI), based at the Ladoux site (63).

Applications must be submitted by January 5, 2025.

Legal entity of reference: LE