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Moteur de recherche d'offres d'emploi Limagrain

SIS Application Support Analyst


Vacancy details

General information

Organisation

An agricultural cooperative and an international seed group owned by French farmers, Limagrain is driven by its purpose: cooperating for the progress of agriculture everywhere, for everyone. Focused on the genetic progress of plants, Limagrain breeds, produces and distributes field seeds, vegetable seeds and agri-food products
HM.CLAUSE, Business Unit of Group Limagrain, is an innovative global leader in the development, production, and commercialization of vegetable seeds. HM.CLAUSE belongs to the top 5 vegetable seed entities in the world. With over 2,000 varieties in more than 20 vegetable crops, HM.CLAUSE provides innovative solutions to growers worldwide. HM. CLAUSE is a company committed to diversity and inclusion.   

Reference

2022-7765  

Location

Company

HM CLAUSE

Position description

Function

SUPPORT FUNCTIONS - IT

Employment Type

Regular Full Time

Main Goal

1. Purpose of the mission
In the SIS (Scientific Information System) area, the SIS Application Support Analyst takes part of the user support activities as part of the SIS Support Team.
The SIS application ecosystem is composed of several In-house applications for Breeding and Laboratory people who work for the Research part of our company.
The SIS Application Support Analyst will be responsible to perform the support of the AMPA users on all SIS applications. He/ She will be the first point of contact of the users and need to take care of the users (customer care oriented) to understand their needs and be able to answer him correctly.

Job description



2. Responsibilities
The jobholder is responsible for:
- Manage SIS tickets through our internal tool (IWS) and follow our internal Limagrain IT Service Level Objectives (SLO) (L1 and l2 support level
- Help, advise SIS end-users in their usage of our applications
- Train users on our applications
- Analyze incident raised by the users (functional, data consistency)
- Participate to squad daily meeting when necessary (better communication)
- Document and communicate to the Build team the analyzed issues that need to be fixed
- Document and communicate to the Data Management team the analyzed issues that need to be fixed with Data Management
- Propose improvement backlog items to the Build team for relevant analysis
- Ensure bugs are fixed accordingly by testing them and communicate back to users
- Participate to sprint review meeting to understand the new features on the product
- Receive the knowledge transfer provided by Build Team on new product features
- Document and write procedure for L1 support activities in a Knowledge Database
- Document and write procedure for SIS applications usage (Quick Reference Guide) for end-users
- Generate regular KPI on support activities and application usage
- Manage communication towards end-users

Does not analyze technical incident deeply only functional ones

Profile

6.1 Required diplomas / Required knowledge
-Bachelor's degree in Bioinformatics or Biology
-Biology knowledge (in vegetable biology if possible)
-SQL Language and ULM modeling language

6.2 Expertise / required experience

-Minimum 2 years' experience supporting users
-Mastering of SQL language
-English: Fluent
-Spanish: Fluent (OPTIONAL)

Position localization

Job location

America/Carribean, USA, California

Location

28521-28643 Co Road 104, Davis, CA 95618, États-Unis

Candidate criteria

Minimum level of education required

Bachelor's degree

Minimum level of experience required

2 years or more

Languages

English (4 - Fluent)