As an End-User Support Cluster Manager, the primary responsibility for this role is to lead the IT support team in the Asia Pacific cluster to ensure that IT support needs are met efficiently and effectively.

When you join us, your responsibilities will be:

- Organize IT support activities and ensure that issues are resolved within the specified timeframes.
- Analyze support request trends and propose improvements to reduce IT problems and downtime.
- Manage IT assets within your cluster (equipment and contracts).
- Validate consistency and adherence to standards.
- Coordinate assigned projects in collaboration with stakeholders, while following the methodology.
- Regularly communicate and work closely with stakeholders to ensure successful project execution.
- Ensure that project operation documents enable support.
- Ensure the operational condition of local infrastructures.
- Propose and implement infrastructure upgrade plans and budget tracking in collaboration with IT Business Line Manager.
- Ensure the security of IT data and infrastructure within your cluster.
- Organize change management and tool adoption for users.
- Maintain close communication with local business and various IT Business Manager.
- Monitor performance indicators as defined by the department.
- Enforce and promote company rules and policies.
-Inspire, motivate, and unite teams around security practices.

You create and establish the necessary conditions to motivate the team:

-Foster a climate of enduring trust

-Communicate regularly and respectfully with each team member

-Give meaning to the team's work (vision, objectives, indicators, priorities)

-Ensure equitable distribution of work among team members

-Ensure the development of each team member:

o   Ensure smooth integration

o   Define the work framework and associated expectations

o   Provide regular feedback on each individual's work.

We are looking for someone with a technical background but above all with strong soft skills :

- Advanced knowledge of ITIL
- Familiarity with project management methodologies and tools
- Strong technical skills in IT services (Office 365, Systems, Networks, etc.)
- Ability to lead, motivate, and effectively manage a team in an international context.
- Leadership and strong intercultural orientation
- Good organizational skills to manage priorities and meet deadlines
- Adapt behavior and communication based on clients (internal, external)
- Customer-oriented
- Ability to work in urgent situations and manage multiple tasks simultaneously

The position is located in Hyderabad (India).

Open-ended contract to be filled as soon as possible.

Are you interested ?

Apply now! Click on the button below to upload your profile and show your interest.

You will have 3 interviews :

a "manager" interview
a validation interview
a HR interview