Customer Service Officer (M/F)

Vacancy details

General information


An agricultural cooperative and an international seed group owned by French farmers, Limagrain is driven by its purpose: cooperating for the progress of agriculture everywhere, for everyone. Focused on the genetic progress of plants, Limagrain breeds, produces and distributes field seeds, vegetable seeds and agri-food products
HM.CLAUSE, Business Unit of Group Limagrain, is an innovative global leader in the development, production, and commercialization of vegetable seeds. HM.CLAUSE belongs to the top 5 vegetable seed entities in the world. With over 2,000 varieties in more than 20 vegetable crops, HM.CLAUSE provides innovative solutions to growers worldwide. HM. CLAUSE is a company committed to diversity and inclusion.   





Local contract

Local contract only

Position description



Employment Type

Regular Full Time

Main Goal

Process order, delivery and support sales

Job description

Essential Duties and Key Responsibilities 

1. Order and delivery process:

  • Collect & receive order from customer or sales team
  • Check inventory and payment to confirm order
  • Handle customer's complaint related to delivery, if have: lost/broke, return goods.

2. Support sales by calling to customer to:

  • Confirm (if need) if customer well receive goods.
  • Update their turnover, promotion program
  • Remind pending payment.

3. Admin task

  • Book delivery truck & make all payment/invoice for driver
  • Input data into system
  • Manage files, records and documents
  • Process delivery of seminar material to sales team.

2. Other duties that may be assigned 

  • Received contact on farmer hotline and move information to sales team.
  • Other tasks, if requested such as customer survey…



Required Competencies 

1.Knowledge: Business management or related

2. Company products: training  

3.  Skill: 

  • Time management 
  • Listening and summarization 
  • Presentation (call) 
  • Negotiate and Convince 
  • IT: Requested high level of knowledge of the MS Office  
  • English: B level
  • 1 years at least of seniority in the same position

4. Attitude:  

  • Emotional control. 
  • Sales oriented. 
  • Strong in relationships
  • Fast learning

5. Address contact:


Position localization

Job location

Asia, Vietnam


Agricutural High-Tech Park, Pham Van Coi, Cu Chi, Ho Chi Minh city, Vietnam

Candidate criteria

Minimum level of education required

Bachelor's degree

Specific expertise

  • Management and Administration
  • Sales

Minimum level of experience required

1 year


  • Vietnamien (4 - Fluent)
  • English (2 - Intermediate)


Position start date